Refund Policy

If you are not satisfied with our product or services purchased, you may contact us within 1 month from the purchase date and we will provide a full refund of your purchase amount. Please submit your request at [email protected]

Refund Eligibility

We offer refunds on eligible purchases based on the following criteria:

1. Service Dissatisfaction: If you are unsatisfied with the quality or performance of our services and have made reasonable efforts to address the issue with our customer support team, you may be eligible for a refund.
2. Technical Issues: In the event of significant technical issues that prevent you from accessing or using our services as intended, you may be eligible for a refund. Please contact our support team to assist you in troubleshooting and resolving any technical difficulties.
3. Non-Delivery of Services: If, for any reason, we fail to deliver the services you have purchased within the agreed-upon timeframe, you may be eligible for a refund.

Refund Requests

To request a refund, please follow these steps:

1. Contact Customer Support: Initiate a refund request by contacting our customer support team through email [email protected]. Provide details regarding your purchase, reasons for the refund, and any supporting documentation or evidence.
2. Investigation and Resolution: Our customer support team will thoroughly review your refund request and investigate the matter. We may request additional information or clarification during this process.
3. Refund Decision: Based on the investigation, we will determine whether your refund request meets our eligibility criteria. If approved, we will initiate the refund process.

Refund Process

If your refund request is approved, the following process will be followed:

1. Method of Refund: Refunds will be processed using the same method used for the original payment. If this is not feasible, we will work with you to determine an alternative method of refund.
2. Refund Timeframe: The refund processing time may vary depending on the payment method and financial institution involved. Please allow a 7 days of time for the refund to be credited to your account.
3. Partial Refunds: In some cases, we may issue partial refunds if only a portion of the purchased services is eligible for a refund.

Non-Refundable Items

Certain items or services may not be eligible for refunds. These include:

1. Customized or personalized services that have been specifically tailored to your requirements.
2. Services that have been fully rendered or completed within the agreed-upon terms.
3. Digital products or licenses that have been accessed or used.
4. Services purchased through third-party platforms or partners. Please refer to their respective refund policies for more information.